Contact the Kingdom team
Whether you need clarification on content published here or help with your Kingdom account, this page explains where to send your message and what to expect. Our editorial inbox handles questions about reviews, guides and site content. For account support — deposits, withdrawals, bonuses, verification or technical problems — the operator's own channels are listed below.
Reach our editorial team
Questions or feedback about the content on this site go to [email protected]. We typically respond within 48 hours during the working week, though complex queries may take a little longer.
This inbox covers editorial matters only — what we've published, how we researched it, corrections or clarifications you think we've missed. It does not process account requests, withdrawals or bonus disputes.
Help with your account
The operator's support team handles everything to do with playing, depositing and withdrawing. Reach them when you need help with registration, payment methods, identity verification, an active bonus, a withdrawal request or a technical fault.
Live chat runs around the clock, seven days a week. For written queries, email [email protected]; complaints go to [email protected]. Response times for email support typically fall within two weeks for straightforward issues, though complex cases can take up to eight weeks.
What to include
A clear message with the right details gets a faster, more useful answer. Have these ready before you write:
- The email address registered to your account
- A brief description of the problem or question
- The approximate date and time the issue occurred
- Any reference number, error message or confirmation code shown on screen
The more specific your question, the less back-and-forth it takes to resolve.
What happens next
Our editorial inbox typically replies within two working days. Account and payment queries sent to the operator's channels follow their own timelines — live chat answers immediately during staffed hours, email support aims to close most issues within a fortnight.
If a complaint escalates and the operator's resolution does not satisfy you, their terms set out a formal dispute process. Complex or high-value disputes may take up to 60 business days.
Responsible gambling support
If gambling is causing you stress or financial difficulty, free and confidential help is available in the UK. GamCare operates the National Gambling Helpline on 0808 8020 133, open 24 hours a day, every day. You can also reach them at gamcare.org.uk.
BeGambleAware (begambleaware.org) offers resources, self-assessment tools and links to treatment services. GamStop (gamstop.co.uk) is a free national self-exclusion scheme that blocks access across licensed sites for six months or longer.
You must be 18 or over (18+) to use this site. Gambling should be entertainment, not an obligation. If it stops feeling that way, reaching out is the right move — and it costs nothing to make the call.
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